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Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue

We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync. The exact conditions...
Mike Masi 3 months ago in RingCentral Phone 0 New

Disable Incoming Call Pop on Avaya J100 series phones

We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones. Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2...
Ritche Fixtel 3 months ago in RingCentral Phone 0 New

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
Guest almost 3 years ago in RingCentral Phone 0 Under review

Multiple Ringtones for internal/external calls

With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the deskt...
Sandra Helton about 1 year ago in RingCentral Phone 1 Under review

Allow Limited extensions to call paging groups

In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
Derrick Forshee about 1 year ago in RingCentral Phone 0 Under review

Abandoned Call Definition

I would like to be able to change the definition of what is considered an abandoned call. We have callers who call for one or two seconds and then hang up. I would like for those not to count as calls to avoid having calls that were impossible to ...
Chris Smith 10 months ago in RingCentral Phone 0 Under review

Placing incoming calls on a park line automatically after a certain amount of rings.

We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
Zach Dearth over 1 year ago in RingCentral Phone 0 Under review

Group Owned Inbound Fax Only Phone Numbers

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...
Frank Busal-1100 about 3 years ago in RingCentral Phone 1 Future consideration

Upload Corporate Contacts to phone

Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone...
Brian Clontz 11 months ago in RingCentral Phone 0 Under review

Option to turn off Fax Notification Voicemails

Please add an option to disable when Fax messages are delivered to the mailbox that the platform reads off the date/timestamp that the fax messages are received messages are received.
Sara Verbich 4 months ago in RingCentral Phone 0 New