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RingCentral Phone

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Click on user and view team members status from "My Team"

useful so I don't have to search the user to see why they are not available/everyone can use this
PATTY CASBURN BC 12 months ago in RingCentral Phone 3 Under review

Allow Queue Extension on Phone Line Keys through Presence

Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
Guest over 1 year ago in RingCentral Phone 0 Under review

Logoff button on the hotdesk phones to change the presence of the agent

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flow...
Gary Morris 6 months ago in RingCentral Phone 0 Under review

Auto Delete Old Voicemails

have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30...
Ken OConnor 6 months ago in RingCentral Phone 0 Under review

"Your call is being recorded" message in different languages and selectable by user/group's needs.

When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would als...
Guest over 1 year ago in RingCentral Phone 0 Under review

"floating window" for text messages in the ring app

Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do someth...
Jennie Williams 6 months ago in RingCentral Phone 1 Under review

You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.

There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a ...
Edward Lee 6 months ago in RingCentral Phone 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll 12 months ago in RingCentral Phone 0 Under review

Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.

When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is u...
Steve Ochs 6 months ago in RingCentral Phone 0 Under review

Log Text Message and Call Activity to a Google Sheet

This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. T...
Guest over 1 year ago in RingCentral Phone 0 Under review