RingCentral Phone

Need to update the profile status when on call - RC phone

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...

Please expand the retention of text messages and calls between sales reps and customers to one year please

When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy becau...

We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests t...

So it would be nice to have an option where you can make a generic key template and have the user save that template so that it could be used when a new phone gets added or a new user gets hired and the IT guy doesn't have to add each extension 1 ...

A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.

One of our branches that we have recently moved to RingCentral had asked if it were possible to assign different ring tones to be able to distinguish between incoming call queue calls, and incoming direct line calls. This was something that was al...

We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Cu...