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Allow Users to accept queue calls while on another call.

As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call ...
TP Admin 3 months ago in RingCentral Phone 0 New

Adjust Caller ID reader speed, VM retrieval from Deskphone.

When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
Aaron Mills 3 months ago in RingCentral Phone 1 New

Show how long someone has had an "away" status

In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me f...
DeAnna Wasierski-Dickens 3 months ago in RingCentral Phone 0 New

No filters for spoofed calls

, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
Cypress Devil 2 days ago in RingCentral Phone 0 New

Put call queues to back in queue

There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
KingWest Medical 6 days ago in RingCentral Phone 0 New

Ability to call out on multiple lines per each phone device

Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contac...
Harriet Adams 7 days ago in RingCentral Phone 1 New

Anonymous hotline and mailbox for callers

Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone nu...
Brad Steele 10 days ago in RingCentral Phone 0 New

integrate with Clixlo

I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through ...
John Tatone 10 days ago in RingCentral Phone 0 New

Hold Recording Should Resume Rather Then Restart

We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording should...
David Marden 13 days ago in RingCentral Phone 0 New

Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company number, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.

When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
Michael McLean 14 days ago in RingCentral Phone 0 New