RingCentral Phone
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Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call ...
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New
Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me f...
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New
Ability to call out on multiple lines per each phone device
Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contac...
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New
Hold Recording Should Resume Rather Then Restart
We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording should...
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New
Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company number, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.
When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
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New