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RingCentral Phone

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Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
about 2 years ago in RingCentral Phone 2 Under review

Conference Calling: Admin to change host code/participant code for security reasons

I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.
about 2 years ago in RingCentral Phone 2 Under review

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk almost 2 years ago in RingCentral Phone 1 Under review

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
about 2 years ago in RingCentral Phone 0 Under review

Multiple Voicemail Greetings

Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I ha...
John Hynes almost 2 years ago in RingCentral Phone 14 Future consideration

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland almost 2 years ago in RingCentral Phone 28 Planned

Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy over 1 year ago in RingCentral Phone 6 Future consideration

Mark text messages, voicemails, missed call notifications as unread

I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't ge...
Guest about 1 year ago in RingCentral Phone 8 Future consideration

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest almost 2 years ago in RingCentral Phone 7 Under review

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank 5 months ago in RingCentral Phone 1 Under review