RingCentral Phone

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...

Ability the add SharedLine License to a call queue to ring simultaneously.

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...

We would like to use Dial by Name Directory at each of our sites, not just the main number. It would also be nice to have site specific directories.

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...

RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS. RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due ...

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.

To comply with SMS-TCR regulations, it would be nice to include a BLOCK LIST that would prevent outgoing SMS to customers who have "opted out" to receive SMS messages.