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RingCentral Phone

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When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 15 days ago in RingCentral Phone 0 New

SharedLine Extension to be added on Call Queue

Ability the add SharedLine License to a call queue to ring simultaneously.
Marvinson Salas 16 days ago in RingCentral Phone 0 New

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 16 days ago in RingCentral Phone 0 New

Multi Level Site Dial by Name

We would like to use Dial by Name Directory at each of our sites, not just the main number. It would also be nice to have site specific directories.
Leah Jansen 16 days ago in RingCentral Phone 0 New

Custom DNC

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...
Allen H 17 days ago in RingCentral Phone 1 New

Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 17 days ago in RingCentral Phone 7 New

Voicemail reads status

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...
Austin Hamann 17 days ago in RingCentral Phone 0 New

Add ability to auto reduce JPG size to conform to 1.5MB file size limit.

RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS. RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due ...
Albert Davydov 18 days ago in RingCentral Phone 0 New

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 18 days ago in RingCentral Phone 0 New

Block outgoing SMS

To comply with SMS-TCR regulations, it would be nice to include a BLOCK LIST that would prevent outgoing SMS to customers who have "opted out" to receive SMS messages.
Doug Boheman 19 days ago in RingCentral Phone 0 New