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RingCentral Phone

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Caller ID on Presence Buttons

In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
Jackie Lange 18 days ago in RingCentral Phone 0 New

Ability to add custom speed dial button to yealink phones from the portal

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
Nick Papafotopoulos 18 days ago in RingCentral Phone 0 New

Allow others to see DND status through the phone settings not just the app

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...
Amy Russolillo 18 days ago in RingCentral Phone 0 New

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 18 days ago in RingCentral Phone 0 New

Enable editing of VVX450 softkeys

The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed cal...
Vishal Gajipra 18 days ago in RingCentral Phone 0 New

Admin toggle for auto answering calls

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...
Danny Sharp 19 days ago in RingCentral Phone 0 New

One-Time Password/Two-Factor Authentication

Ability to receive One-Time Password/Two-Factor Authentication from Reference: Bandwidth. Facebook Google Instagram Outlook Twitter Venmo Wells Fargo Tinder Zelle Ameriprise Financial WhatsApp
Marvinson Salas 21 days ago in RingCentral Phone 0 New

Carrier lookup app

A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
Aurora Operations 21 days ago in RingCentral Phone 0 New

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 21 days ago in RingCentral Phone 0 New

SharedLine Extension to be added on Call Queue

Ability the add SharedLine License to a call queue to ring simultaneously.
Marvinson Salas 22 days ago in RingCentral Phone 0 New