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Bulk Contact Upload for Polycom desk phone

Currently contacts have to be manually added to Polycom VVX 410 - the phone cannot pull the imported contacts from the RingCentral cloud. A resolution for this would be much appreciated.
Ashley Gibson about 1 month ago in RingCentral Phone 0 New

Unique ringtone for Voicemail alerts

Would really appreciate custom ringtones for Voicemail alerts. I use RingCentral partly as a pager where people leave their number for me to call back, but with the gentle default alert, it's not necessarily catching my attention (especially at ni...
Bryan Chung about 1 month ago in RingCentral Phone 0 New

Restart multiple phones at once

It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.
James Njangi about 1 month ago in RingCentral Phone 0 New

Have an option for an alternative ring tone for direct dial numbers.

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure...
Marilyn Bash about 1 month ago in RingCentral Phone 0 New

Voicemail Escalation

In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something li...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Outbound calling improvement

I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Call Back Feature for internal calls

Dino is on the phone and I ask for a call back when he is off. When his line is free, my phone then rings and once I pick it up, his phone then starts to ring. Saves me having to keep looking at my desk phone to see when he is off his call. It was...
Simon Bignell about 1 month ago in RingCentral Phone 0 New

Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue

We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync. The exact conditions...
Mike Masi about 1 month ago in RingCentral Phone 0 New

Disable Incoming Call Pop on Avaya J100 series phones

We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones. Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2...
Ritche Fixtel about 1 month ago in RingCentral Phone 0 New

Option to turn off Fax Notification Voicemails

Please add an option to disable when Fax messages are delivered to the mailbox that the platform reads off the date/timestamp that the fax messages are received messages are received.
Sara Verbich about 2 months ago in RingCentral Phone 0 New