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Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
about 2 years ago in RingCentral Phone 0 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest 10 months ago in RingCentral Phone 3 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz 12 days ago in RingCentral Phone 0 Under review

Remove call announcement when transferring calls

I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several time...
Sara McDaniel 12 days ago in RingCentral Phone 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 12 days ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

automated voice mails for disconnected or not connected calls

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
Ahsan Shahzad 13 days ago in RingCentral Phone 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 13 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Add call in Queue feature

When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we hav...
Alexis Hussey 4 months ago in RingCentral Phone 2 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 5 months ago in RingCentral Phone 6 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 13 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review