RingCentral Phone

We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts...

We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not moni...

When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...