Skip to Main Content

RingCentral Phone

Showing 714

Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald about 2 months ago in RingCentral Phone 0 Under review

Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Jeff Bernhardt about 1 month ago in RingCentral Phone 1 Under review

Meta Data in Voicemail Playback

Currently when playing a voicemail it plays the name of the caller, if not available the caller ID number, but not both. It would be nice to have the following per our staff request... 1. the option in mailbox settings to allow you to turn on/off ...
Richard Valenta 4 months ago in RingCentral Phone 0 Under review

See Callers in waiting

It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
Cate Bloom about 1 month ago in RingCentral Phone 0 Under review

Display assigned extension number on phone screen

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
Derrick Forshee 4 months ago in RingCentral Phone 0 Under review

Only allow access to Call recordings to Users who are in the call

If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the ar...
Dave Marshall 2 months ago in RingCentral Phone 0 Under review

DND Status Available To Other Users

A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
Carolyn Almengor 4 months ago in RingCentral Phone 0 Under review

Fix multiple issues

The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expand...
Nancy Greenfield about 1 month ago in RingCentral Phone 0 Under review

Notification of SPAM phone number status

Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
Shadi Gharfeh 4 months ago in RingCentral Phone 0 Under review

Suppress pop-up notification for parked calls

Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying. Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended ...
Douglas Lowe about 1 year ago in RingCentral Phone 3 Under review