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RingCentral Phone

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Create shortcut on home page to Ring Settings

On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other ...
Gary Braniff 24 days ago in RingCentral Phone 0 New


Many users on occasion need to block CALLER ID on OUTBOUND calls. It can be done, but it's too time consuming!
David Percelay about 2 months ago in RingCentral Phone 0 New

Retain caller ID of the caller, be it warm/announced or cold/blind transfer FOR YEALINK DEVICES

announced/warm transfer should show the caller ID of the customer being transferred and not the caller ID of the one transferring SIMILAR IDEAS: CUSTCOM-I-8250 and ENTCOM-I-48
Kevin Lou Gaden about 2 months ago in RingCentral Phone 0 New

Reach into multiple Inboxes to listen to and administer more than just your own inbox

I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inb...
Doug Ritchie 27 days ago in RingCentral Phone 0 New

Bulk change for users email

Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
Ahmed Thabit 3 months ago in RingCentral Phone 0 New

Recording message after customer has been put on hold

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...
Amanda Bartlett 29 days ago in RingCentral Phone 0 New

Caller ID on a Presence Button

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...
Phil Giordano 29 days ago in RingCentral Phone 0 New

Unlimited rings to user. Never go to Voice Mail

Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
Z.kts Admin 30 days ago in RingCentral Phone 0 New

Dial 311 in New York City

It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
Alex Almonte about 2 months ago in RingCentral Phone 0 New

Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
Tester Account about 1 month ago in RingCentral Phone 0 New