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RingCentral Phone

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Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel almost 3 years ago in RingCentral Phone 2 Future consideration

Allow Ring My Phone to be turned on/off by user with presence monitoring

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...
Jason Kirkpatrick about 3 years ago in RingCentral Phone 2 Future consideration

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney almost 3 years ago in RingCentral Phone 0 Future consideration

I would like to add different participation codes within team for audio conferences.

We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
John Elias about 3 years ago in RingCentral Phone 6 Future consideration

Integration Ringcentral in myfactory Businessworld

myfactory is a webbased german CRM/ERP System which has no Phone integration. For CRM it is very important to know how often a call eas ignored or which was talked with the customer
Axel Langer 11 months ago in RingCentral Phone 1 Future consideration

Add a notes/description field to each user extension visable to only admins

I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a c...
Nick Rowland Corp almost 3 years ago in RingCentral Phone 0 Future consideration

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead almost 3 years ago in RingCentral Phone 0 Future consideration

Feature Request: Show outgoing fax number for every user

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number. This is an essential feature for...
Guest almost 3 years ago in RingCentral Phone 3 Future consideration

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 7 months ago in RingCentral Phone 1 Future consideration

Hide Email for Specific Users in Directory

We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren...
Alicia Gates almost 3 years ago in RingCentral Phone 0 Future consideration