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RingCentral Phone

Showing 1292 of 7574

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 11 months ago in RingCentral Phone 0 Under review

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
Guest about 3 years ago in RingCentral Phone 0 Under review

Test Tool for WFH for Phone and Contact Center

For employees that are working from home and have varied networks and providers. A tool that will test their ability to use phone and contact center applications from home. Could even be used for test a new remote branch even. Would test things li...
Chris Warren almost 2 years ago in RingCentral Phone 0 Under review

HUB SPOT - would like to use click to dial - but it only dials out from the PC. Would like to have it dial out from the desk phone.

Everyone at our office would benefit from this.
Sharyl Aase 8 months ago in RingCentral Phone 0 New

Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go grab (open) and drag the dial pad when you use a headset at work.

It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
Clancy D'Angelo over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Group Owned Inbound Fax Only Phone Numbers

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...
Frank Busal-1100 over 3 years ago in RingCentral Phone 1 Future consideration

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks about 2 years ago in RingCentral Phone 0 Under review

FAX Header - Option to remove from all pages

Unprofessional looking. Limits sending legal docs as this header is now on ALL pages.
Erik Hopkins 8 months ago in RingCentral Phone 0 New

International Calling Blocked by RC

For international calling, it would be beneficial for customers to be notified when a country has been blocked by RC on our account. Although in the international calling rates section in the admin portal all the countries are enabled, RC monitors...
Carolyn Almengor 11 months ago in RingCentral Phone 1 Under review

Auto Delete Old Voicemails

have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30...
Ken OConnor almost 2 years ago in RingCentral Phone 0 Under review