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RingCentral Phone

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Add a place for phone extensions on the contact page

It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.
Dianna Bourque 8 months ago in RingCentral Phone 0 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Include voicemail calls in call log

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...
Guest almost 2 years ago in RingCentral Phone 0 Under review

SMS for More than 10 Recipients Outside Ring Central

When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint
Guest over 1 year ago in RingCentral Phone 1 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest almost 2 years ago in RingCentral Phone 1 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review

Use star code change IVR

Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
Andrew Conti 8 months ago in RingCentral Phone 0 Under review

Preserve Ring Central Fax subject on the Fax sent receipt email.

Preserve Ring Central Fax subject on the Fax sent receipt email. When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax t...
Chris Horswill 8 months ago in RingCentral Phone 0 Under review

Forward Unanswered Call From Queue to External RingCentral Number in Different Account

I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to hav...
Four Points Admin 8 months ago in RingCentral Phone 1 Under review

Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest almost 2 years ago in RingCentral Phone 1 Under review