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RingCentral Phone

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You should be able to silence the incoming call of a specific contact.

To have more control of notifications and peace of mind.
Joe Carson 8 months ago in RingCentral Phone 0 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 4 months ago in RingCentral Phone 0 Under review

Upload a video to texts (currently limited by size allowed in upload of MB)

For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.
Guest over 1 year ago in RingCentral Phone 0 Under review

Ability to change Group Text default

By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text. Please add ability to change the setting so that "Send Group Text" is NOT selected by default. Yesterday I accidentally sent out ...
Heino Moeller 8 months ago in RingCentral Phone 0 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz 4 months ago in RingCentral Phone 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 4 months ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

automated voice mails for disconnected or not connected calls

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
Ahsan Shahzad 4 months ago in RingCentral Phone 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Granular User Management Permissions

I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings suc...
Elyse Watts over 1 year ago in RingCentral Phone 1 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review