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RingCentral Phone

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Forward main number calls to an external number from a desk phone and app on demand

We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. ...
Frank Prepsel 8 months ago in RingCentral Phone 0 Under review

Caller ID when engaged on a call..

Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
356-NY Phone 1 8 months ago in RingCentral Phone 0 Under review

Call Forwarding Rules Based on RingCentral Contact Category

It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.
Chad Dixon 8 months ago in RingCentral Phone 0 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Include voicemail calls in call log

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...
Guest almost 2 years ago in RingCentral Phone 0 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest almost 2 years ago in RingCentral Phone 1 Under review

SMS for More than 10 Recipients Outside Ring Central

When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint
Guest over 1 year ago in RingCentral Phone 1 Under review

Add a place for phone extensions on the contact page

It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.
Dianna Bourque 8 months ago in RingCentral Phone 0 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review

Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest almost 2 years ago in RingCentral Phone 1 Under review