RingCentral Phone

Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company c...

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...

Press zero to repeat the company greeting As of the moment when you press Zero after the company greeting it only routes you to the operator extension Zero dialing is only working when you're on a user/group greeting

Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.

Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.

Background: Notifications for Undelivered SMS Problem: Customer is not getting a notifications on the main screen for undelivered SMS Steps to Reproduce: 1. Launch O@H Desktop app 2. Send SMS (Example: 7016535315) Actual Behavior: He needs to open...

I'd like the ability to rearrange lines in Presence without having to delete the queue and add it again.

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

I send forms using ring central fax and the stamp messes up the forms. It dont look professional.