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RingCentral Phone

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Add User Caller ID option: ability to select User's Name as a Caller ID

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Blind Copy Group Contacts - SMS

We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
Brooke Palmer over 1 year ago in RingCentral Phone 0 Under review

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney over 2 years ago in RingCentral Phone 0 Future consideration

Add Global Speed dials

There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desp...
Nactel Admin 8 months ago in RingCentral Phone 0 Under review

Support e911 profiles for mobile/remote users to quickly change

As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time. It would be far more effici...
Guest over 2 years ago in RingCentral Phone 1 Under review

Tag for status change

Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
Bill Myers about 1 year ago in RingCentral Phone 0 Under review

Add Auto Answer Feature In RingCentral App

Please add auto answer feature in RingCentral App with the option to turn on and off. This will help reduce call avoidance and increase productivity.
Frank Torres about 1 year ago in RingCentral Phone 0 Under review

Ability to reply to the New Text Message Notification

If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
Guest over 2 years ago in RingCentral Phone 0 Under review

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith 8 months ago in RingCentral Phone 0 Under review

Show line in use when answering Queue Calls

Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
Stacy Vaccaro over 1 year ago in RingCentral Phone 0 Under review