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RingCentral Phone

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Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go grab (open) and drag the dial pad when you use a headset at work.

It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
Clancy D'Angelo over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Auto Delete Old Voicemails

have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30...
Ken OConnor over 1 year ago in RingCentral Phone 0 Under review

Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald 12 months ago in RingCentral Phone 0 Under review

Update CNAME for all Carries in US and Canada

Currently there are no automated way to update CNAME for carries in Canada or in US This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam. Other issue is that ...
Badi Haddadin almost 2 years ago in RingCentral Phone 0 Under review

Improve Message notification email format (SMS and Voicemail too)

I have configured RC to send new voicemail/SMS notifications to my email, which also texts my phone. My email apps and my phone text alert only show the first 100-200 characters without needing to click and scroll. If someone sends me a message li...
the new house 4 months ago in RingCentral Phone 0 New

Block SMS/Text messages without blocking phone calls from the same number

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...
Guest over 2 years ago in RingCentral Phone 0 Under review

Remove the beep which agents hear when their manager starts to monitor their calls

When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this eith...
Martin Barrington 8 months ago in RingCentral Phone 0 Under review

Voice & messaging encryption

I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
Tom Lee 4 months ago in RingCentral Phone 0 New

connect 1 user to multiple extensions. so we can track the flow of calls in different extensions

connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
Dr. Salameh 8 months ago in RingCentral Phone 0 Under review

RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.

RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.
Guest over 2 years ago in RingCentral Phone 0 Under review