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RingCentral Phone

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Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs about 2 years ago in RingCentral Phone 1 Under review

Allow BOTH First and Last name for Dial by Name directory

Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses ...
Guest almost 3 years ago in RingCentral Phone 1 Under review

User ro User forwarding to ring on Desk/Mobile app as well as desk phone

If a user is covering for a another user they would not be tied to thier desk. Most of our users are mobile at least part time
Edie Dudley - 114 9 months ago in RingCentral Phone 0 Under review

Block phone calls by caller ID

I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please ad...
John Demar about 1 year ago in RingCentral Phone 1 Under review

Calling Waiting On Business Lines

There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling ...
Hillary Mezzacasa over 1 year ago in RingCentral Phone 1 Under review

Dialing area code

We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit...
Topo Padilla about 1 year ago in RingCentral Phone 1 Under review

Disable Public Park

In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that call...
Rick Salas about 1 year ago in RingCentral Phone 0 Under review

Give callers the option to press x to escape from queue.

Hi, The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts t...
Mike Whitford 9 months ago in RingCentral Phone 1 Under review

Remove account from company directory search

Please allow us to pick and choose what accounts show up in the company account search.
Anthony Carver about 1 year ago in RingCentral Phone 0 Under review

Add support for virtual cards (*.vcf) files

Currently when sending of VCF file (Virtual Card) is attempted as RingCentral Message attachment, it doesnt gets displayed right at recepient's phone
Wade Betz about 1 year ago in RingCentral Phone 0 Under review