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Revert conference prompt when transferring a call

Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Dial code/prefix for different caller ID

I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers: -Certain phones can dial 9 + the phone number to use the Main compan...
Adi s over 1 year ago in RingCentral Phone 0 Under review

the country number by blind transfers should be shown at the receiver phone

experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
Guest 9 months ago in RingCentral Phone 0 Under review

Call Forwarding based on Status (available, busy, do not disturb, etc)

If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the...
Guest over 1 year ago in RingCentral Phone 0 Under review

Add ability for notes connected to call log

for example, "tried to call applicant, phone number not working"
Faith Alexander 9 months ago in RingCentral Phone 0 Under review

Presence Ring/No Ring option for each key

Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
Guest over 1 year ago in RingCentral Phone 0 Under review

Fax Notifications: Display the Incoming Fax # for the Sender on Received Faxes

Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displa...
Guest over 1 year ago in RingCentral Phone 0 Under review

HUD should display incoming number, not name

The HUD used to display the incoming number. Now it just shows the user name.
Guest 9 months ago in RingCentral Phone 0 Under review

Being able to provision 2 or more Digital Lines on 1 desk phone

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
Denice Abbey Dizon 9 months ago in RingCentral Phone 1 Under review

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens over 1 year ago in RingCentral Phone 0 Under review