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RingCentral Phone

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Caller ID - Update All

I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number. Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, R...
Guy Griffin over 1 year ago in RingCentral Phone 0 Under review

Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel about 3 years ago in RingCentral Phone 2 Future consideration

Add low Toned or Custom Ring Tones

Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
Dakota Trull about 1 year ago in RingCentral Phone 2 Under review

Phone contacts sync with Microsoft Outlook

Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
Chasetek Support 9 months ago in RingCentral Phone 1 Under review

Allow Ring My Phone to be turned on/off by user with presence monitoring

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...
Jason Kirkpatrick about 3 years ago in RingCentral Phone 2 Future consideration

Correct verbal to text messaging

You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status.....
Robert Kern almost 2 years ago in RingCentral Phone 1 Under review

Text Icons NEED to be different for different numbers

When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last perso...
Amanda Piela 9 months ago in RingCentral Phone 0 Under review

ability to silence calls coming from queue

getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or i...
Guest about 2 years ago in RingCentral Phone 3 Under review

Show Manage queues option for the user in the RingCentral Phone Desktop App

The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
Steve Govier almost 2 years ago in RingCentral Phone 0 Under review

RC Phone: Call forwarding rule based on a monthly calendar view

Please add an option to forward calls in Ring Central Phone based on a monthly calendar view. ...so at a glance of a calendar month you can see which member calls will be forwarded to, and easily change it when needed. For example, see in attached...
Paul Berberich over 1 year ago in RingCentral Phone 0 Under review