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RingCentral Phone

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For Rotating Queue Call Handling, make the agent state Busy if calls are refused

For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when the...
Paul Hope 5 months ago in RingCentral Phone 0 Under review

Park a call across federated accounts

My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.
Greg Rinehart about 1 year ago in RingCentral Phone 0 Under review

Add a way to see if a call queue had VM on the Phone

For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box
Greg Rinehart about 1 year ago in RingCentral Phone 0 Under review

Add black lists users can subscribe to

It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers. We would happily pay for a service to block a maintained list of these problem callers.
Timothy Irons 10 months ago in RingCentral Phone 0 Under review

Copy phone number of ACTIVE caller

Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "cop...
John over 1 year ago in RingCentral Phone 0 Under review

TXT Messaging on Auto Attendant Prompt

It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the us...
Guest about 1 year ago in RingCentral Phone 0 Under review

Fax - suppress the header on transmissions to not list the sender's full name!

Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently...
Svetlana Farwell 5 months ago in RingCentral Phone 0 Under review

Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane 5 months ago in RingCentral Phone 0 Under review

Ability to Adjust Font Size

The ability to adjust the font on the RingCentral Phone app would be helpful. The font is very tiny and there is currently no way to make it larger.
Cassandra Champney about 2 years ago in RingCentral Phone 1 Will not implement

Notification via call to an external number for new voice mails

Use case: Patients leave voice mail to the extension of the doctor on call. Doctor may or may not be running RC app on the phone. Need a way to notify the doctor, by calling the doctor at the mobile number and at least announce there is a new voic...
Guest about 1 year ago in RingCentral Phone 1 Under review