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RingCentral Phone

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Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid over 1 year ago in RingCentral Phone 1 Under review

Set DND for a time or schedule, e.g. 1 hour, rest of today.

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
Guest over 2 years ago in RingCentral Phone 3 Already exists

Warm Transfer/ ask first - as only transfer option

enable feature to select if users can either do one or the other for warm and cold transfers. warm + cold warm cold we can then be certain no colds are done accidently or for any other reason.
Richard Scott about 2 years ago in RingCentral Phone 0 Under review

Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

Monitoring Feature REQUEST When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for o...
Monroe Thompson over 2 years ago in RingCentral Phone 1 Under review

One-Time Password/Two-Factor Authentication

Ability to receive One-Time Password/Two-Factor Authentication from Alibaba.com Reference: Bandwidth. Facebook Google Instagram Outlook Twitter Venmo Wells Fargo Tinder Zelle Ameriprise Financial WhatsApp
Noah Dankworth 9 months ago in RingCentral Phone 0 Under review

Restore deleted text messages

Need to have access for deleted text messages
Studio Sanctuary over 2 years ago in RingCentral Phone 0 Under review

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 9 months ago in RingCentral Phone 0 Under review

RingCentral Phone desktop sync status when on a RingCentral Meetings

It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, i...
Guest about 3 years ago in RingCentral Phone 0 Under review

Tag for status change

Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
Bill Myers over 1 year ago in RingCentral Phone 0 Under review

Access all voicemail boxes from the App

I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal...
Malissa Cadwallader over 1 year ago in RingCentral Phone 0 Under review