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RingCentral Phone

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VoiceMail to E-Mail Language Filter

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...
Guest 10 months ago in RingCentral Phone 0 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest over 1 year ago in RingCentral Phone 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller over 1 year ago in RingCentral Phone 0 Under review

Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest over 1 year ago in RingCentral Phone 1 Under review

I would like to be able to send a canned audio reply to a caller who is calling on my desk phone when I am at my desk but too busy to answer right now.

When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone sta...
Guest 10 months ago in RingCentral Phone 0 Under review

Connect with Hawksoft

When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
Guest 10 months ago in RingCentral Phone 1 Under review

Add Presence for call group/queue

Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
Guest 10 months ago in RingCentral Phone 0 Under review

Limit Common Area Phones

Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
Justin Hempel 10 months ago in RingCentral Phone 0 Under review

Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest over 1 year ago in RingCentral Phone 4 Under review

configure a desktop phone to a generic user

We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
Guest 11 months ago in RingCentral Phone 0 Under review