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RingCentral Phone

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Alphabetize Presence

Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to...
Tracy Hoff 5 months ago in RingCentral Phone 0 Under review

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team 10 months ago in RingCentral Phone 1 Needs more information

RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.

We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension ...
Lisa Galasso about 1 year ago in RingCentral Phone 0 Under review

Increase contact maximum capacity

We're growing and need more than 10,000 contacts
Ty Palmer over 1 year ago in RingCentral Phone 0 Under review

More than 10 people for Call Queue Simultaneous

My phones need to ring to every sales person. Please add an option to ring to everyone, not just 10 people. Then allow the admin to select what phone will not ring.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Automatic or scheduled sign-off

Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed f...
Mike Arneson about 2 years ago in RingCentral Phone 0 Future consideration

One Touch Audio Dial In

Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
Guest about 2 years ago in RingCentral Phone 1 Under review

call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale com...
Guest over 1 year ago in RingCentral Phone 1 Already exists

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb 10 months ago in RingCentral Phone 3 Needs more information

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest over 1 year ago in RingCentral Phone 0 Under review