RingCentral Phone

We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my ema...

It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then t...

When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really ap...

So we can be identified when we are calling clients

Add ability to program a key on a keyset that can give out an alternate caller id name and number

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.

This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer enga...

On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering a...

Customer wants to have options to see on the desk phone if someone was able to answer the phone call. Cx wants to see if the call was answered on the other line.

We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit...