Skip to Main Content

RingCentral Phone

Showing 1214 of 7016

Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE

We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my ema...
Steven Sera about 1 year ago in RingCentral Phone 0 Under review

Get alerts when a users mailbox exceeds a certain number of unread messages.

It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then t...
Michael Northcraft over 1 year ago in RingCentral Phone 0 Under review

Automatic SMS reply for MAIN LINE (not user extension) if voice call cannot be answered. Example, when voice call cannot be answered, an SMS could go out "Business Name, How may we help you?"

When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really ap...
Fax Number 5 months ago in RingCentral Phone 0 New

Add Company Name to outgoing calls

So we can be identified when we are calling clients
Robert Biles 5 months ago in RingCentral Phone 0 New

Add ability to program a key on a keyset that can give out an alternate caller id name and number

Add ability to program a key on a keyset that can give out an alternate caller id name and number
NACTEL ADMIN 5 months ago in RingCentral Phone 0 New

Transfer a call from hold

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
Madeline Munoz 9 months ago in RingCentral Phone 0 Under review

Feature add to allow on-hold messaging across organization through MVP

This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer enga...
Barry Robertson 5 months ago in RingCentral Phone 0 New

Physical phone extension lookup

On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering a...
Martin Ruiz 5 months ago in RingCentral Phone 0 New

Showing that a call was answered on the other deskphone

Customer wants to have options to see on the desk phone if someone was able to answer the phone call. Cx wants to see if the call was answered on the other line.
Guest over 2 years ago in RingCentral Phone 0 Under review

Dialing area code

We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit...
Topo Padilla over 1 year ago in RingCentral Phone 1 Under review