RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
After the call is retrieved from Park it should start auto recording on the extension that continues the call. Right now I am looking for important conversations that happened after the call was retrieved from Park 71. I can see the length of the ...
Have a Vonage like modem to be able to hook standard phones, not only VOIP phones
Hello RC team Can you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones ...
Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
Add the option to transfer calls directly to voicemail on Unify CPXXX phones.
Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to kno...
Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.