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Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche almost 2 years ago in RingCentral Phone 0 Under review

Make a Swap Users function

In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extens...
Paul Dobbs 8 months ago in RingCentral Phone 0 Under review

Outbound Caller Name not updated with TMobile

While making outbound calls, my business name doesn't show up in the caller ID. It shows another place of business's name that isn't even in business anymore. How can this be resolved?
Missy Krippel 8 months ago in RingCentral Phone 0 Under review

Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 8 months ago in RingCentral Phone 0 Under review

"Your call is being recorded" message in different languages and selectable by user/group's needs.

When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would als...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Allow Dialpad to open in standalone window that can be moved outside of the app.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...
Carter Fliss 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different than our personal ringtone

If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a ...
Delma Ramirez almost 2 years ago in RingCentral Phone 1 Under review

Log Text Message and Call Activity to a Google Sheet

This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. T...
Guest almost 2 years ago in RingCentral Phone 0 Under review

when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " This User is Not Available".

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
Manish Tiwari 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Changing Dialing Codes

A way to change the dialling code so that it appears as if you are calling from a local number each time
Simon King 8 months ago in RingCentral Phone 0 Under review