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RingCentral Phone

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Ability to reply to the New Text Message Notification

If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
Guest about 3 years ago in RingCentral Phone 0 Under review

Lead Vendor Custom Caller ID

We have several lead vendors We want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So ...
CHRISTOPHER FLOYD 5 months ago in RingCentral Phone 0 New

Call Queue Forwarding to External Phone Number

We have users who can pick calls from a call queue through the RingCentral Application. If we set these users to have forwarded to external phone numbers while ringing the application at the same time, it only rings the application. A feature that...
Noah Dankworth 5 months ago in RingCentral Phone 0 New

Call Queue Advance without wait timer when all agents unavailable

You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without r...
Richard Neal 5 months ago in RingCentral Phone 0 New

RingCentral Phone for Alexa

Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
SOHO Business Enterprises about 1 year ago in RingCentral Phone 0 Under review

Caller ID - Update All

I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number. Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, R...
Guy Griffin almost 2 years ago in RingCentral Phone 0 Under review

Contact searching by location

We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each ...
Eric Lehman about 1 year ago in RingCentral Phone 0 Under review

Bulk Text Messaging To Alert All Clients At Once

As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday...
Chad Lehman about 1 year ago in RingCentral Phone 0 Under review

Set DND for a time or schedule, e.g. 1 hour, rest of today.

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
Guest almost 3 years ago in RingCentral Phone 3 Already exists

Hire people to answer the phone in support so you dont sit on hold for over 2 hours

Hire people to answer the phone in support so you dont sit on hold for over 2 hours
Gary Pretzfeld 5 months ago in RingCentral Phone 0 New