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RingCentral Phone

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Dial by Extension via Multi Level IVR

The option to dial by extension using the Multi-Level IVR
Denise ADM 10 months ago in RingCentral Phone 0 Under review

Caller ID post answer

After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full ca...
Eric Pearson 10 months ago in RingCentral Phone 0 Under review

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...
Bryan Levinsky about 1 year ago in RingCentral Phone 0 Under review

Easily change default audio sources 1-click toggle

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- ...
David Greene over 1 year ago in RingCentral Phone 1 Under review

Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger 10 months ago in RingCentral Phone 0 Under review

Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs over 2 years ago in RingCentral Phone 1 Under review

SMS for More than 10 Recipients Outside Ring Central

When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint
Guest over 2 years ago in RingCentral Phone 2 Under review

More detailed log information

It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCen...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Show line in use when answering Queue Calls

Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
Stacy Vaccaro about 2 years ago in RingCentral Phone 0 Under review

Support Current Cisco 8861 Firmware 11.3

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled wi...
Guest over 2 years ago in RingCentral Phone 9 Under review