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RingCentral Phone

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Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest about 3 years ago in RingCentral Phone 1 Under review

Copy phone number of ACTIVE caller

Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "cop...
John over 2 years ago in RingCentral Phone 0 Under review

Controls for Recording Mute Announcement

The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
Daniel Porterfield 7 months ago in RingCentral Phone 0 Under review

Export phone numbers including serial numbers for desk phone

I would like to download all the phone numbers on the account inluding the serial numbers of the desk phones. As for now, we can only download the phone numbers and the make and model of the desk phones.
Guest almost 2 years ago in RingCentral Phone 2 Under review

SMS: A table that describes exactly the cost per SMS (price per character, and more)

Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to unders...
Cocoon Customer Experience Team about 1 year ago in RingCentral Phone 0 Under review

Ring Out improvements

I've seen some users like the ring out option vs. the mobility app (we could try and steer users that way). The downsides to the feature that I think would be greatly improved are as follows, this is VERY similar to the Mitel/Shoretel Extension As...
Richard Valenta 8 months ago in RingCentral Phone 0 Under review

Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different than our personal ringtone

If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a ...
Delma Ramirez over 2 years ago in RingCentral Phone 1 Under review

Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer about 3 years ago in RingCentral Phone 3 Under review

Increase contact maximum capacity

We're growing and need more than 10,000 contacts
Ty Palmer over 2 years ago in RingCentral Phone 1 Under review

Page to all phones on site

Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?
Guest about 3 years ago in RingCentral Phone 1 Under review