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RingCentral Phone

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Increase the number of Softphones per user

As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a u...
Rick Salas 10 months ago in RingCentral Phone 0 Under review

Having the option to put all users under the same main number with no individual numbers, just extensions

There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
Lyan Amaro about 2 years ago in RingCentral Phone 1 Under review

Emergency Call Recording or Flagging for Bomb Threats/Active Shooter Etc

We are running the following scenario, What should our company do if there is a bomb threat that gets called in to us? At a previous job I had there was a number we could dial immediately after the call to save/flag that call. I request RingCentra...
Marcus Stewart 10 months ago in RingCentral Phone 0 Under review

Feature Request: Show outgoing fax number for every user

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number. This is an essential feature for...
Guest over 2 years ago in RingCentral Phone 3 Future consideration

allow call queue managers to block calls from nuisance numbers to their call queue

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
Paul Hawkins over 1 year ago in RingCentral Phone 0 Under review

outlook contact

I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
Rafael Umali about 1 year ago in RingCentral Phone 0 Under review

When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.

It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
Vicki Willems over 2 years ago in RingCentral Phone 0 Under review

Sort SMS/text messages into folders

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...
Adam Swenka over 1 year ago in RingCentral Phone 1 Under review

Simultaneous phone ringing to all office personnel on incoming calls.

Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phon...
Dave Pritchard about 1 year ago in RingCentral Phone 0 Under review

Post incoming phone call to Slack channel

Post incoming phone call to a Slack channel. A simple notification for Slack users.
Guest over 1 year ago in RingCentral Phone 0 Under review