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busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this...
over 2 years ago in RingCentral Phone 5 Planned

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 2 months ago in RingCentral Phone 0 Under review

Process Voicemail Through Desktop Phones

I bought a phone system with local voicemail capabilities. I want all voicemails to go through the phones in the office, rather than through spectrum. Is there any way to set this up and disable voicemail but allow it to go through the system in m...
TYLOR PRITCHARD 9 days ago in RingCentral Phone 0 Under review

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest about 2 years ago in RingCentral Phone 14 Under review

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...
over 2 years ago in RingCentral Phone 4 Under review

I want to remove entering a password everytime I listen to a voicemail please.

we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care 10 days ago in RingCentral Phone 0 Under review

Group text for incoming SMS to main number

We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts...
Mark Roach 3 months ago in RingCentral Phone 0 Under review

Please add the ability to turn off the user added initial email every time you add a user.

When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of ti...
Chris Derkach 7 months ago in RingCentral Phone 0 Under review

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk about 2 years ago in RingCentral Phone 2 Under review