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RingCentral Phone

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Unable to send Text message

Send "UNABLE TO SEND" text error message to sender when a text is sent to a ringcentral number who opted to have their text disabled. Especially for old contacts that was able to send text before the new text rules was applied.
Hannah Armamento 8 days ago in RingCentral Phone 0 New

Automated greeting using non-human voice

This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially ...
Scott Heffner about 1 month ago in RingCentral Phone 0 New

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank over 1 year ago in RingCentral Phone 1 Under review

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this...
almost 3 years ago in RingCentral Phone 6 Planned

Payment Options

It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (li...
Mari Gaines 26 days ago in RingCentral Phone 0 New

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 3 months ago in RingCentral Phone 0 Under review

Staff want a different ring tone for external calls verses internal calls.

They answer external calls during set hours, but answer internal calls at all times.
Deb Moretz 3 months ago in RingCentral Phone 0 Under review

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 8 months ago in RingCentral Phone 0 Under review

Outbound Automatic Voicemail Drop

Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to c...
Guest over 2 years ago in RingCentral Phone 24 Planned

Restricting Outbound Calls via Limited Extensions

We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
Mark Lewis about 1 month ago in RingCentral Phone 0 New