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RingCentral Phone

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Option to keep RingCentral phone call window open when answering from a paired deskphone

When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we d...
Trey Kuchinsky 14 days ago in RingCentral Phone 0 New

would like highlighter feature added to format tab where you can underline & bold text

highlighter option when sending messages in app
Judi Walters 14 days ago in RingCentral Phone 0 New

Custom Rule for calls with no caller ID

we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully ...
Paula Kershenstine 15 days ago in RingCentral Phone 0 New

Snooze a Call Queue

There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very ...
Matt Hoffman 16 days ago in RingCentral Phone 0 New

Automated text status and the ability to book meetings through text options

if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps c...
Dakota Montavon 20 days ago in RingCentral Phone 0 New

Poly Rove 30

The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devi...
Nicholas Boyd 20 days ago in RingCentral Phone 0 New

Create shortcut on home page to Ring Settings

On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other ...
Gary Braniff 23 days ago in RingCentral Phone 0 New

Reach into multiple Inboxes to listen to and administer more than just your own inbox

I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inb...
Doug Ritchie 26 days ago in RingCentral Phone 0 New

Recording message after customer has been put on hold

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...
Amanda Bartlett 28 days ago in RingCentral Phone 0 New

Caller ID on a Presence Button

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...
Phil Giordano 28 days ago in RingCentral Phone 0 New