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Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the te...
Chris Waddington about 2 years ago in RingCentral Phone 1 Future consideration

View contacts from RC app and RC phone app to deskphone

View contacts from RC app and RC phone app to deskphone
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest about 2 years ago in RingCentral Phone 2 Future consideration

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 about 2 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 about 2 years ago in RingCentral Phone 1 Future consideration

Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest about 2 years ago in RingCentral Phone 2 Future consideration

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Increase number of rings for Limited Extensions

No description provided
Staff Room about 2 years ago in RingCentral Phone 1 Future consideration

Respond to call via text after voice mail

Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest over 2 years ago in RingCentral Phone 2 Future consideration