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RingCentral Phone

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Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel over 1 year ago in RingCentral Phone 8 Future consideration

Outbound Automatic Voicemail Drop

Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to c...
Guest almost 2 years ago in RingCentral Phone 16 Future consideration

Ability to Change Default Outgoing SMS Caller ID

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sende...
Robert Wolf over 1 year ago in RingCentral Phone 7 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke almost 2 years ago in RingCentral Phone 2 Under review

Set Users Status on their behalf

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
Zoe Ratchford almost 2 years ago in RingCentral Phone 7 Under review

Ability to Attach PDF Files with Texting with RC Phone App or RC App

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
Jeff Hultberg over 1 year ago in RingCentral Phone 10 Under review

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
Guest almost 2 years ago in RingCentral Phone 8 Under review

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen over 1 year ago in RingCentral Phone 1 Future consideration

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Bulk Delete All Voicemails

Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button). Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supe...
Joshua Dunn over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 7 Planned