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Comply with SMS-TCR regulation

It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.
Doug Boheman 19 days ago in RingCentral Phone 0 New

Avoid pressing 1 when a que call is forwarded to a mobile number

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...
Danae Whetten 22 days ago in RingCentral Phone 1 New

Ability to identify missed calls to the direct number only when in a que

Can you please find a way to be able to tell which calls were missed in a que and which calls were missed to that direct number. Que calls get answered by other members but when missed calls come in to direct numbers we need to be aware so that th...
Danae Whetten 22 days ago in RingCentral Phone 0 New

Allow Caller Id Feature for Text Messages to be DID

I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes...
Julie Williams 22 days ago in RingCentral Phone 0 New

Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
IT Office 23 days ago in RingCentral Phone 0 New

Add support for Polycom phone pagination feature

Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activat...
Jeff Clement 23 days ago in RingCentral Phone 0 New

Transfer a call from hold

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
Madeline Munoz 23 days ago in RingCentral Phone 0 New

Emergency page of more than 25 phones

We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that loc...
Tom Trauscht 23 days ago in RingCentral Phone 0 New

Ability to disable DND feature through Admin Portal on phones used in common areas

The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high prior...
Andrew Lien 25 days ago in RingCentral Phone 0 New

Missed Calls: Clear Notification Without Deleting

On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. Wh...
Scott Neal 25 days ago in RingCentral Phone 0 New