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RingCentral Phone

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SAVE FAXES

i need to see previously sent faxes after 30days. We should not have to pay extra just to see old faxes.
Office General Line about 1 month ago in RingCentral Phone 0 Under review

Using Greeting for Advertising During On Hold/Ringing - Continue playing the greeting from where it was paused, instead of restarting the greeting.

When a customer calls in, they hear an advertisement greeting. If the caller is placed on hold, they should continue hearing the greeting from where it left off. This cycle should continue if the caller is placed on hold several times, until the g...
Mo B about 1 month ago in RingCentral Phone 0 Under review

Manipulate Email Notification to Arrive in Plain HTML

In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the t...
Eric Burnett about 1 month ago in RingCentral Phone 0 Under review

Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE

We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my ema...
Steven Sera about 1 month ago in RingCentral Phone 0 Under review

Set time of day for call log delivery

Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if ...
Jason O'Leary about 2 months ago in RingCentral Phone 0 Under review

Multiple Ringtones for internal/external calls

With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the deskt...
Sandra Helton about 2 months ago in RingCentral Phone 0 Under review

Display assigned extension number on phone screen

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
Derrick Forshee about 2 months ago in RingCentral Phone 0 Under review

Allow Limited extensions to call paging groups

In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
Derrick Forshee about 2 months ago in RingCentral Phone 0 Under review

Add The Ability To Send An Email For Answered Calls

We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
Jeannette McWay about 2 months ago in RingCentral Phone 0 Under review

Email copy of call recording

With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.
Emily Westmoreland about 2 months ago in RingCentral Phone 0 Under review