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RingCentral Phone

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Contact searching by location

We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each ...
Eric Lehman 3 months ago in RingCentral Phone 0 Under review

Dial by Extension via Multi Level IVR

The option to dial by extension using the Multi-Level IVR
Denise ADM 3 months ago in RingCentral Phone 0 Under review

Caller ID post answer

After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full ca...
Eric Pearson 3 months ago in RingCentral Phone 0 Under review

Make the minimum password length 12 or more characters

This would assist in preventing bad actors from accessing the system and ensuring tighter security.
Winston Cook 944C 3 months ago in RingCentral Phone 0 Under review

Bulk Text Messaging To Alert All Clients At Once

As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday...
Chad Lehman 3 months ago in RingCentral Phone 0 Under review

Limiting dial-by-name directory to the site

We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of t...
Jack Spaulding 3 months ago in RingCentral Phone 0 Under review

Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger 3 months ago in RingCentral Phone 0 Under review

Remote Dialing of Desk Phone

The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the...
Dean Fankhauser 3 months ago in RingCentral Phone 0 Under review

Limit the number of voicemail messages allowed

We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox...
Angie Grantland 3 months ago in RingCentral Phone 0 Under review

Desk Phone presence

give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.
Mike Dickson 3 months ago in RingCentral Phone 0 Under review