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Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel over 2 years ago in RingCentral Phone 1 Future consideration

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

User Voicemail PIN

User Roles that do not have “User Info” enabled in User Settings are unable to change their voicemail PIN. Enable user option within the voicemail box when dialing into the voicemail system
Jonathan M Farley over 2 years ago in RingCentral Phone 0 Future consideration

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Add Job Title to User List Columns and to Filter

It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
Nick Rowland Corp over 2 years ago in RingCentral Phone 0 Future consideration

Add Search Box to Site Filter When Viewing User List

Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list? We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site ne...
Nick Rowland Corp over 2 years ago in RingCentral Phone 1 Future consideration

Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the te...
Chris Waddington over 2 years ago in RingCentral Phone 1 Future consideration

View contacts from RC app and RC phone app to deskphone

View contacts from RC app and RC phone app to deskphone
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration