Skip to Main Content

RingCentral Phone

Showing 808

voicemail auditing by administrators

One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was crea...
Richard Valenta 4 months ago in RingCentral Phone 1 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two 12 months ago in RingCentral Phone 1 Under review

Set Users Status on their behalf

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
Zoe Ratchford almost 3 years ago in RingCentral Phone 10 Under review

Enter Key in Phone App generates hashtag tone.

When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???
Kevin DeBinder 3 months ago in RingCentral Phone 0 Under review

Please can we get an audio cue when calls are successfully transferred.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...
Ben Walker 9 months ago in RingCentral Phone 0 Under review

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 3 months ago in RingCentral Phone 0 Under review

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo over 2 years ago in RingCentral Phone 8 Under review

Dial a call queue from a button

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...
Richard Valenta 4 months ago in RingCentral Phone 0 Under review

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest over 2 years ago in RingCentral Phone 6 Under review

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 2 months ago in RingCentral Phone 0 Under review