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RingCentral Phone

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Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest over 2 years ago in RingCentral Phone 15 Under review

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 4 months ago in RingCentral Phone 1 Under review

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...
over 2 years ago in RingCentral Phone 4 Under review

Auto Text Replies After Hours

We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not moni...
First Day Homecare 4 months ago in RingCentral Phone 0 Under review

Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?

Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring ...
Nactel Admin 10 days ago in RingCentral Phone 0 New

Auto dial operator/extension when picking up handset

It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.
Jericho Datu 10 days ago in RingCentral Phone 0 New

Import Custom Rules for Multi-level IVR sites

We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
Gina Kessler about 1 month ago in RingCentral Phone 0 Under review

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk over 2 years ago in RingCentral Phone 2 Under review

Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland 11 months ago in RingCentral Phone 1 Under review

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
over 2 years ago in RingCentral Phone 4 Planned