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RingCentral Phone

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Dial a call queue from a button

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...
Richard Valenta 4 months ago in RingCentral Phone 0 Under review

Call Recording: Ability to mute internal call recordings between staff

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...
Ryan Penn 5 months ago in RingCentral Phone 0 Under review

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo over 2 years ago in RingCentral Phone 8 Under review

Make the minimum password length 12 or more characters

This would assist in preventing bad actors from accessing the system and ensuring tighter security.
Winston Cook 944C 5 months ago in RingCentral Phone 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest over 2 years ago in RingCentral Admin Portal / RingCentral Phone 3 Under review

Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" . The problem with this workaround is, the user who answered the incoming call is...
Jason Barrett 7 months ago in RingCentral Phone 0 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella almost 2 years ago in RingCentral Phone 2 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke over 2 years ago in RingCentral Phone 2 Under review

Distinctive Ring for Queues

Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have...
Our Master Login Do Not Change about 1 year ago in RingCentral Phone 3 Under review

Call forward All from one device should update to the entire account

Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's accou...
Mike Kralik 4 months ago in RingCentral Phone 0 Under review