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RingCentral Phone

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Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb 11 months ago in RingCentral Phone 2 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest about 1 year ago in RingCentral Phone 3 Under review

Block SPAM Faxes using OCR and User defined Phrases

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...
Stephen Weiss 14 days ago in RingCentral Phone 0 Under review

Please add a beep tone to our phones when you are on the phone and another call is coming in.

Please add a beep tone to our phones when you are on the phone and another call is coming in.
Jan Kapenga 14 days ago in RingCentral Phone 0 Under review

.HEIC File Format on SMS

Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in...
Lindsey Gloria 28 days ago in RingCentral Phone 0 Under review

SMS opt-in opt-out

TCPA compliance.
Salvador Acevedo 28 days ago in RingCentral Phone 0 Under review

Disclaimer playback during a call

During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the aud...
Robert Krauthamer 2 months ago in RingCentral Phone 0 Under review

Be able to use web hyperlinks in the text tool

Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day t...
Craig Koren 29 days ago in RingCentral Phone 0 Under review

SAVE FAXES

i need to see previously sent faxes after 30days. We should not have to pay extra just to see old faxes.
Office General Line about 1 month ago in RingCentral Phone 0 Under review

Using Greeting for Advertising During On Hold/Ringing - Continue playing the greeting from where it was paused, instead of restarting the greeting.

When a customer calls in, they hear an advertisement greeting. If the caller is placed on hold, they should continue hearing the greeting from where it left off. This cycle should continue if the caller is placed on hold several times, until the g...
Mo B about 1 month ago in RingCentral Phone 0 Under review