RingCentral Phone

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

This would assist in preventing bad actors from accessing the system and ensuring tighter security.

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" . The problem with this workaround is, the user who answered the incoming call is...

Important to know that the person is already on the other line.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...

Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have...

Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's accou...