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Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest almost 2 years ago in RingCentral Phone 1 Under review

Add ability for notes connected to call log

for example, "tried to call applicant, phone number not working"
Faith Alexander 11 months ago in RingCentral Phone 0 Under review

HUD should display incoming number, not name

The HUD used to display the incoming number. Now it just shows the user name.
Guest 11 months ago in RingCentral Phone 0 Under review

Being able to provision 2 or more Digital Lines on 1 desk phone

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
Denice Abbey Dizon 11 months ago in RingCentral Phone 1 Under review

Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest almost 2 years ago in RingCentral Phone 4 Under review

Integrate with Planhat

Customer Sucess Platform
Guest 11 months ago in RingCentral Phone 1 Under review

Bring back the list of recent text messages on the phone tab.

I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this featu...
Guest 11 months ago in RingCentral Phone 0 Under review

Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
Guest 11 months ago in RingCentral Phone 3 Under review

Random display of Caller ID

Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. ...
TOM Schollmeyer 11 months ago in RingCentral Phone 0 Under review

VoiceMail to E-Mail Language Filter

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...
Guest 12 months ago in RingCentral Phone 0 Under review