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RingCentral Phone

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DTMF tones via speed dials

Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses. Ex: 770-777-7777,,,12345#
LOUIS CUTAJAR over 2 years ago in RingCentral Phone 0 Under review

Shared fax for outbound sending

A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
Guest over 2 years ago in RingCentral Phone 0 Under review

Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit...
Dr. Dodson 400 over 1 year ago in RingCentral Phone 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Ring Out improvements

I've seen some users like the ring out option vs. the mobility app (we could try and steer users that way). The downsides to the feature that I think would be greatly improved are as follows, this is VERY similar to the Mitel/Shoretel Extension As...
Richard Valenta 8 months ago in RingCentral Phone 0 Under review

Call history on the Polycom VVx450 to set in All calls

Can easily check the call history on the phone device
Jonas San Luis 8 months ago in RingCentral Phone 0 Under review

User VM Zero Dial

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim Cunningham over 1 year ago in RingCentral Phone 0 Under review

Need more detail on fax failures other than just 'failed.'

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
Bob Foertsch over 1 year ago in RingCentral Phone 0 Under review

enhancement on the robocall mitigation feature

Robocall mitigation feature should have the capability of identifying robocalls as they come in, and should block it from going through to the customer's phone system.
Radney Porcioncula almost 2 years ago in RingCentral Phone 0 Under review

Turning Off Text Messaging

It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
Nathan Guggenheim over 1 year ago in RingCentral Phone 0 Under review