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Allow Desk phone to still answer calls regardless of call queue setting in app

We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We ...
Chris Arroyo Jr. 12 months ago in RingCentral Phone 1 Under review

DTMF tones via speed dials

Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses. Ex: 770-777-7777,,,12345#
LOUIS CUTAJAR almost 2 years ago in RingCentral Phone 0 Under review

Email notifications for received text messages only when text is unread after x minutes

I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has...
Ryan Davis 6 months ago in RingCentral Phone 0 Under review

Allow custom rules to be forwarded to a short number

The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number...
Steven Cane 12 months ago in RingCentral Phone 2 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest over 2 years ago in RingCentral Phone 1 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Screen only external calls

I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors. Please allow us to screen all calls, except those from people in our internal company. Thanks.
Matt Jacob 12 months ago in RingCentral Phone 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button

This is chatting log with ringcentral live agent: I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct? yes, that is our question Than...
Leo liu 12 months ago in RingCentral Phone 0 Under review