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RingCentral Phone

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Add a wait time for call queues between 1 minute and 30 seconds

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...
Logan Bierman 10 months ago in RingCentral Phone 0 Under review

Process Voicemail Through Desktop Phones

I bought a phone system with local voicemail capabilities. I want all voicemails to go through the phones in the office, rather than through spectrum. Is there any way to set this up and disable voicemail but allow it to go through the system in m...
TYLOR PRITCHARD 10 months ago in RingCentral Phone 0 Under review

Missing call log data

Gabe Gavito wants to have option to retrieve call logs that is more than 12 months on the online account.
Guest over 2 years ago in RingCentral Phone 1 Will not implement

Manually Activate open mode

In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal o...
Boe Trumbull over 1 year ago in RingCentral Phone 1 Under review

Block Company name on Caller ID when using primary number

When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily ...
Rivka Silberberg 5 months ago in RingCentral Phone 0 Under review

Allow designating unanswered call queue calls to roll over to a backup call queue.

For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups. This would be a useful...
David Scott about 2 years ago in RingCentral Phone 2 Under review

Custom Ringtone for Plug-In

Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
Guest over 2 years ago in RingCentral Phone 1 Under review

Calling Waiting On Business Lines

There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling ...
Hillary Mezzacasa over 1 year ago in RingCentral Phone 1 Under review

We wish our devices to "ding" when a call is placed on park until someone takes the call.

Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
Peter Mohr about 3 years ago in RingCentral Phone 0 Under review

Incoming Caller ID for Each Company

I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to ...
Eva Boccio over 2 years ago in RingCentral Phone 1 Under review