RingCentral Phone

This is chatting log with ringcentral live agent: I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct? yes, that is our question Than...

Please expand the retention of text messages and calls between sales reps and customers to one year please

You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status.....

The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app

It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers. We would happily pay for a service to block a maintained list of these problem callers.

I would like the option for a sound to play when the line disconnects. Options to upload a sound or select from an option of tones would be nice. I had one system that played two short mid to low range tones on disconnect.

With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an...

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.

Currently, the "announcement before joining" feature of Ring Central Conference is broken in the sense that there does not have to be any actual audio recorded for it to still then connect the participant to the Conference. This is a HIPAA concern...

Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a ce...