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RingCentral Phone

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Revert conference prompt when transferring a call

Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Please make it possible for two different numbers ringing on the same line to have unique ring tones

This would allow someone working with two different companies such as myself to differentiate by ringer the number the caller has dialed to reach the line. In a perfect world I could prepare myself and answer with the correct company greeting.
Guest over 1 year ago in RingCentral Phone 0 Under review

Warm Transfer Voicemail

Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
Phonehub 1 - Potaia over 1 year ago in RingCentral Phone 0 Under review

print fax directly from other programs

I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
Guest over 1 year ago in RingCentral Phone 0 Under review

Park call numbers/extension specific to site

Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in th...
Whitney Tinnin over 1 year ago in RingCentral Phone 0 Under review

want to be notified when text is undelivered ,through an icon

Background: Notifications for Undelivered SMS Problem: Customer is not getting a notifications on the main screen for undelivered SMS Steps to Reproduce: 1. Launch O@H Desktop app 2. Send SMS (Example: 7016535315) Actual Behavior: He needs to open...
Guest over 1 year ago in RingCentral Phone 0 Under review

Dial code/prefix for different caller ID

I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers: -Certain phones can dial 9 + the phone number to use the Main compan...
Adi s over 1 year ago in RingCentral Phone 0 Under review

Dial 9+number for main company Caller ID #, 8 for second caller ID #

Our old system let us dial for example: 9 plus the phone number and it would show the main company number 8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected num...
Guest over 1 year ago in RingCentral Phone 0 Under review

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
Guest over 1 year ago in RingCentral Phone 0 Under review

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo over 1 year ago in RingCentral Phone 7 Under review