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Jojo Tharayil 8 months ago in RingCentral Phone 0 Under review

Treat voicemail messages in the same way as call recordings and store in archive

Treat voicemail messages in the same way as call recordings: Store in Archive Make available to any properly authorised user Callers can leave messages containing important information (cancel an order, change of phone number, email address etc) a...
Tony McGinty about 2 years ago in RingCentral Phone 2 Under review

Park callback is too fast, then drops the parked call

When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As ...
Ben Miller 8 months ago in RingCentral Phone 0 Under review

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas 8 months ago in RingCentral Phone 0 Under review

Turn Off On hold music globally for Ring Central Audio Conference

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
Guest over 2 years ago in RingCentral Phone 1 Under review

Remove voice mail from email when deleting voicemail from phone.

A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
Chris White over 1 year ago in RingCentral Phone 1 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry about 2 years ago in RingCentral Phone 1 Under review

ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart 8 months ago in RingCentral Phone 0 Under review

Delete Call Queue Member Confirmation

No description provided
Guest over 2 years ago in RingCentral Phone 1 Under review

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth 8 months ago in RingCentral Phone 0 Under review