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RingCentral Phone

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Play an announcement before forwarding call to another extension

It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
Aaliyah Muhammad 10 months ago in RingCentral Phone 0 Under review

broadcast a pre-recorded message

This would be useful for active alerts - tornadoes, shooters, other emergencies. It would benefit everybody in the work areas that may not have access to media, but do have access to overhead paging / phone systems. HR or someone dials an extensio...
Craig Bowie - 9292 5 months ago in RingCentral Phone 1 Under review

Missing call log data

Gabe Gavito wants to have option to retrieve call logs that is more than 12 months on the online account.
Guest over 2 years ago in RingCentral Phone 1 Will not implement

Add a wait time for call queues between 1 minute and 30 seconds

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...
Logan Bierman 10 months ago in RingCentral Phone 0 Under review

Process Voicemail Through Desktop Phones

I bought a phone system with local voicemail capabilities. I want all voicemails to go through the phones in the office, rather than through spectrum. Is there any way to set this up and disable voicemail but allow it to go through the system in m...
TYLOR PRITCHARD 10 months ago in RingCentral Phone 0 Under review

Having the option to put all users under the same main number with no individual numbers, just extensions

There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
Lyan Amaro over 2 years ago in RingCentral Phone 1 Under review

Mitel Phones and Transferring using BLF/Line Key

Currently users that have Mitel phones are UNABLE to transfer from a Call Q and have the original caller ID sent. This DOES work if they transfer from the call Q and manually enter the 4 digit extension. Mitel users are used to having this feature...
Candy Bergman 5 months ago in RingCentral Phone 0 Under review

Add Krisp

Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
Andrew Felipe 5 months ago in RingCentral Phone 2 Already exists

Manually Activate open mode

In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal o...
Boe Trumbull over 1 year ago in RingCentral Phone 1 Under review

allow call queue managers to block calls from nuisance numbers to their call queue

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
Paul Hawkins about 2 years ago in RingCentral Phone 0 Under review