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Additional Reporting Feature on Call Log: How long it takes to answer a call

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Guest about 2 years ago in RingCentral Phone 1 Under review

It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
Kyle Webb 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

A call queue that tells client what number they are in line

Clients would more likely wait when they know they are in line and how long it may take. Rather than dropped calls.
Anthony D'Ascoli 8 months ago in RingCentral Phone 0 Under review

Disable DTMF Codes/Shortcuts

Hi, Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
Wayne Boyce (Ext:313) 8 months ago in RingCentral Phone 0 Under review

Ability to delegate permission to manage a specific group(s)

It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can mon...
Guest about 2 years ago in RingCentral Phone 0 Under review

Ability to have an emergency 24/7 call queue which can override specified users available hours.

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
Guest over 1 year ago in RingCentral Phone 0 Under review

Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Enable Queue Members to delete messages

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only w...
Paul Dobbs over 1 year ago in RingCentral Phone 0 Under review

Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest about 2 years ago in RingCentral Phone 0 Under review

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest about 2 years ago in RingCentral Phone 1 Under review