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RingCentral Phone

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Text and voice broadcast services

Hi, I think it would be a great idea for ringcentral to offer broadcasting services for text and voice calls.
LeSaunta K Wilson over 1 year ago in RingCentral Phone 1 Under review

More detailed log information

It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCen...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs over 2 years ago in RingCentral Phone 1 Under review

Enabling one press Intercom from Polycom Deskphone

Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
Brock Kimball almost 3 years ago in Hardware / RingCentral Phone 4 Under review

Report showing missed called when agent isn't on the phone

Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
Tara Shultz 5 months ago in RingCentral Phone 0 New

disable incoming call ringing on desktop app, but allow only on mobile app

we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
Doron Danon over 1 year ago in RingCentral Phone 0 Under review

SMS for More than 10 Recipients Outside Ring Central

When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint
Guest over 2 years ago in RingCentral Phone 2 Under review

Text Notification pop up preview - want it back

The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to displ...
Wayne Blackwell 5 months ago in RingCentral Phone 0 New

Ability to Adjust Font Size

The ability to adjust the font on the RingCentral Phone app would be helpful. The font is very tiny and there is currently no way to make it larger.
Cassandra Champney about 3 years ago in RingCentral Phone 2 Will not implement

Hide Email for Specific Users in Directory

We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren...
Alicia Gates about 3 years ago in RingCentral Phone 0 Future consideration