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Outbound Caller Name not updated with TMobile

While making outbound calls, my business name doesn't show up in the caller ID. It shows another place of business's name that isn't even in business anymore. How can this be resolved?
Missy Krippel 6 months ago in RingCentral Phone 0 Under review

Ring Back Option for Custom Park Lines to ring back to original agent

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
Guest over 1 year ago in RingCentral Phone 0 Under review

Allow call queue group members to be able to see popup on screen when second call comes in

Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one...
Albert Chen 12 months ago in RingCentral Phone 1 Under review

Listen to voicemail last in, first out

when listening to Voice mail by phone there should be a setting that we should be able to listen to newest message first Vs. oldest first
David Daskal 12 months ago in RingCentral Phone 0 Under review

Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer over 2 years ago in RingCentral Phone 3 Under review

Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 6 months ago in RingCentral Phone 0 Under review

Auto Reply for Sent Fax Confirmations

Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.
Provider Relations Fax Gateway-Networks 6 months ago in RingCentral Phone 0 Under review

[Call Queue] More Roles with Granularity

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...
Corentin LAUNAY 6 months ago in RingCentral Phone 0 Under review

Automatically Remove Users from Queue when "Away/Offline/Invisible"

If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue c...
Matthew Pincoski over 2 years ago in RingCentral Phone 0 Under review

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team 12 months ago in RingCentral Phone 1 Needs more information