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RingCentral Phone

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Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke almost 2 years ago in RingCentral Phone 2 Under review

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest almost 2 years ago in RingCentral Phone 11 Under review

Support e911 profiles for mobile/remote users to quickly change

As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time. It would be far more effici...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Transcribe Recorded or In-Progress Calls

Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing v...
Guest almost 2 years ago in RingCentral Phone 3 Under review

Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

My understanding is that currently an IVR is coded as follows: 1) Play IVR Message 2) Await DTMF Key from caller for short period. If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the c...
Frank Busal-1100 almost 2 years ago in RingCentral Phone 2 Under review

Call forwarding using star codes

be able to forward calls automatically by dialing star codes on deskphone
Guest almost 2 years ago in RingCentral Phone 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
Guest almost 2 years ago in RingCentral Phone 3 Under review

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest almost 2 years ago in RingCentral Phone 7 Under review

Text from the same main user number

we are unable to text from the main line
Guest almost 2 years ago in RingCentral Phone 22 Under review