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RingCentral Phone

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Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs over 1 year ago in RingCentral Phone 1 Under review

Customize the time for Auto-answer

We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers g...
Guest over 1 year ago in RingCentral Phone 1 Under review

Outbound Calling Blocked Numbers Notification

RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked. There are instances where the numbers that end up being blocked are actually...
Guest over 1 year ago in RingCentral Phone 0 Under review

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...
Cliff Garstka over 1 year ago in RingCentral Phone 5 Under review

Silent Ring For Additional Incoming Calls

When you are on a call in the Desktop App and additional calls come in, it would be ideal to have an option to set the ring to silent for the additional incoming calls. It is distracting when you are speaking to a caller for the ring to come over ...
Guest over 1 year ago in RingCentral Phone 1 Under review

SMS for More than 10 Recipients Outside Ring Central

When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint
Guest over 1 year ago in RingCentral Phone 1 Under review

Improved Bluetooth headset compatibility

Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
Guest over 1 year ago in RingCentral Phone 2 Under review

Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

Monitoring Feature REQUEST When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for o...
Monroe Thompson over 1 year ago in RingCentral Phone 1 Under review

Support Current Cisco 8861 Firmware 11.3

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled wi...
Guest over 1 year ago in RingCentral Phone 9 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review