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RingCentral Phone

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Paging system to ring when phone rings either 24/7 or after hours

We have an Employee line that can't be heard unless near the phone This line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able ...
Randy George 9 months ago in RingCentral Phone 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest over 1 year ago in RingCentral Phone 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest over 1 year ago in RingCentral Phone 0 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest about 2 years ago in RingCentral Phone 1 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith 9 months ago in RingCentral Phone 0 Under review

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
Parsons Service Writer 9 months ago in RingCentral Phone 0 Under review

Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest over 2 years ago in RingCentral Phone 1 Under review

Rules Shortcuts

I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...
Guest over 2 years ago in RingCentral Phone 1 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 1 year ago in RingCentral Phone 1 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review