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Include Extension in All calls history

At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated...
Pete Long over 1 year ago in RingCentral Phone 0 Under review

Allow intercom to be used with presence - will allow intercom to work without entering extension number

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...
Guest over 1 year ago in RingCentral Phone 1 Under review

Ability to disable Ringout Feature for users

Customer have asked for the ability to disable RINGOUT for users who users cannot ask the system to call their mobile first before making the call. This is to ensure certain users are using the system as customer see as "Proper" and "Unnessasary"
Guest over 1 year ago in RingCentral Phone 0 Under review

Automatic Fax forwarding to a number

Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
Guest over 1 year ago in RingCentral Phone 2 Under review

Ability for federated accounts to share Pooled Global Office Minutes

When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
Ty Stephens over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest over 1 year ago in RingCentral Phone 0 Under review

Different Call Recording Announcement settings per site

I have 30 sites and I need different settings per site.
Jacob Beach over 1 year ago in RingCentral Phone 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest over 1 year ago in RingCentral Phone 0 Under review

Option Add a non-Cyberdata paging device to the paging group

As per RingCentral article# 5925 https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.html Only paging device that can be added to the system are CyberData. Requesting to have an option to add an Axis SIP speaker- paging devic...
Roland Angoluan over 1 year ago in RingCentral Phone 0 Under review

Include "Called Number--User Direct Line" variable in Call Handling Template Menu

When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct lin...
Guest over 1 year ago in RingCentral Phone 0 Under review