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RingCentral Phone

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Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest over 2 years ago in RingCentral Phone 1 Under review

Rules Shortcuts

I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...
Guest over 2 years ago in RingCentral Phone 1 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith 9 months ago in RingCentral Phone 0 Under review

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
Parsons Service Writer 9 months ago in RingCentral Phone 0 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 1 year ago in RingCentral Phone 1 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review

Bulk download feature for history and invoices

Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.
Murray Galbraith 10 months ago in RingCentral Phone 0 Under review

Encryption for Text Messages

When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
Tommy Lentz 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

[External Forwarding] - Choose the caller ID

Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an exter...
Slobodan Cvjeticanin 10 months ago in RingCentral Phone 0 Under review

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension ...
Carlos Couto 10 months ago in RingCentral Phone 0 Under review