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Don't record "dead air" voicemail messages

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
Ronald Ballard over 1 year ago in RingCentral Phone 1 Under review

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 6 months ago in RingCentral Phone 0 Under review

Remove voice mail from email when deleting voicemail from phone.

A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
Chris White about 1 year ago in RingCentral Phone 1 Under review

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb about 1 year ago in RingCentral Phone 3 Needs more information

Adjust app size for monitoring

the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.
Guest over 1 year ago in RingCentral Phone 1 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 6 months ago in RingCentral Phone 0 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz 6 months ago in RingCentral Phone 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 6 months ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

automated voice mails for disconnected or not connected calls

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
Ahsan Shahzad 6 months ago in RingCentral Phone 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review