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RingCentral Phone

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3way/Merge Call - how do you disconnect one caller

To disconnect after leaving a VM.
Guest over 1 year ago in RingCentral Phone 1 Under review

Sync Contacts between extensions & Task Extension Assignment

Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have ...
Guest over 1 year ago in RingCentral Phone 0 Under review

SMS option in IVR

It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or s...
Stan Kats over 1 year ago in RingCentral Phone 1 Under review

Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...
Guest over 1 year ago in RingCentral Phone 0 Under review

Remove CCRN's from Outbound CallerID options

With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be a...
Guest over 1 year ago in RingCentral Phone 0 Under review

CallerID Name in UK

It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
James Ronald over 1 year ago in RingCentral Phone 0 Under review

Auto Answer feature in Chrome Extension/Play Store version of Ringcentral

In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs) We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and th...
Guest over 1 year ago in RingCentral Phone 1 Under review

GIFs in text message

GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
John Martinich almost 2 years ago in RingCentral Phone 1 Under review

Feature request to have payment system for RingCentral.

Feature request to have payment system for RingCentral.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest almost 2 years ago in RingCentral Phone 0 Under review